What is your return policy?
Please include original packing slip along with reason for return.
All eligible items that are returned will be issued store credit within 5-7 business days. Store credit will be sent via email in the form of a gift card.
Returned merchandise at a value of $200+ are subject to a 10% restocking fee that will be deducted from credit prior to receiving it.
You are responsible for shipping charges to send back items.
All returns must be made within 14 days of delivery.
Final Sale Items: clearance, discount of 30% or more, intimate apparel (includes but is not limited to: Bodysuits & Bralettes) Shoes, accessories and pre-orders
How do I mail something back? Please ship returns back to 106 N Lebanon St, Lebanon IN 46052 in proper and adequate packaging. Address to: Liberty James
Do you have a storefront location? Yes and no.
Our warehouse is located at 106 N Lebanon St, Lebanon IN 46052. We currently have open shopping hours from 3-7pm on Thursdays for the month of March!
I would like to pick up my order. How do I do that? You can add Brownsburg pickup to your cart to pickup at Acacia's house or select local pickup at checkout to pickup in Lebanon.
My size is sold out. Will you restock? We do restocks on popular selling items when we can. Keep an eye on the online store and socials to see what's coming!
Do gift cards work for both online and in store? Yes, our gift cards can be processed with both systems.
I received my product, but it is damaged. Help! We want you to love your items! We try to inspect every item but we are only human and sometimes miss things. If you have a damaged item please email our customer service department with a picture of the damaged item. Please include your name, order number, and 'damaged item received' in the subject line.
I need to cancel my order. Can I do that? We do not cancel orders, however, in the rare event you need to cancel due to error, you must contact our customer service by email. Every effort will be made to accommodate the cancellation of your order as long as it has not shipped. There will be a 10% restocking fee for any canceled orders.
I tracked my order and it says it was delivered but I still haven't received it. What should I do? Please contact your local post office first to see if they can assist you in locating your package. Please allow 2-3 business before contacting us from the date of the delivery scan. This allows the postal service time to re-route your package. If the package is still not located, please contact us via email. We will try our best to help locate the package and get it delivered to you in a timely manner.
I'm trying to use two discount codes and it's not working. Is that correct? Yes. Our website only allows one discount code per purchase.